We were successful, but when the thing was in place, one of the drawers would not close, making it unusable. OK, eventually this was solved as well. When it came time to start using the thing, one of the other drawers would not close. Called the installation people again and they sent yet a different installer. Both of these installers arrived more than an hour before the appointed time, but alright, they were polite enough to ignore any sleepwear.
A lot of banging and screwdriver activity followed, but with a big bang, this installer was victorious in closing and reopening the drawer. After much haranguing, we reached a quarrelsome supervisor who, after discussion with her supervisor, decided that we needed the expert eye of yet another installer.
In the meantime, we had discovered small little metallic balls at the bottom of the filing cabinet, a fact we mentioned to the lower-ranked supervisor. Finally, the next day, a voice of reason in the form of the boss of all installers: "lost ball bearings cannot be put back, the cabinet was defective. We explained to the lower-ranked supervisor, let us call her Amy, that we needed two men and a dolly to remove the thing from the house.
Well, over the period of 8 days of the RETURN process, Staples sent out 6 people with or without dollies, with or without replacement filing cabinets. I missed 2 full days of work, because none of them arrived at an agreed-upon time, waiting for people who would or could not show up.
But, there was one occasion when two men and a dolly plus a replacement cabinet showed up. They took one look at the stairs and stated that the liability was just too great and they could not help.
I should have sat on them. In the end, two not so burly women, my friend and I, moved the cabinet down the stairs, into a truck and dropped it off at a local Staples store. I am hoping to get my money back, but with lost work etc. Perhaps, Staples and other, similar companies should consider employing a white-glove service for those of us who cannot carry heavy furniture and would be happy to pay for adequate service. Sounds like a good deal.
They would be happy to sell me one of those. This is, in my view, a classic case of bait and switch. My advice: Don't shop at Staples. And don't believe their ads. After reading all the reviews for Staples, I think it's a commonplace to get the rudeness from manager at almost all Staples store across the country. Went to my business to install and the CD was corrupt. Surprisingly got a callous and rude attitude. Manager of the store looked to me and said: "Huh, never heard it before that CD did not work.
Because CDs is open, it's against the store policy to honor a refund or replacement," as it with any other software related purchase.
Wow, got a real surprise. Called the Staples customer service and was in contact with their headquarter office. I bought a Laptop from Staples for my Son going to college. A year later the laptop would shut off on its own so I brought the laptop to the Staples that I purchased it.
To their credit they looked up the sale on the computer and saw that I was charged TWICE for the hardware protection and they credited my account.
My feeling is the First Sales Associate one year ago was on Commission and that is why he lied about the protection and double charged me. I asked them to replace the battery and they suggested that I go out and buy a new battery and send them the bill. I got ripped off once and would not go for this.
So I am in the process of filling a lawsuit in small claims court and filling complaint with the Better Business. The Manager of the store was too busy to deal with me so I had to deal with the poor associate that got the case dumped on him.
Staples could have made this right but they did not so. All I can say is to avoid this place at all costs and take your business elsewhere. They promised delivery in 3 business days. The sales persons name was Mike. His manager was also involved in this transaction. At this time I was also told by another employee that they had personally told Mike several times that he should call me and inform me of the cancellation.
The team supervisor gave me a phone number to call for the staples office of the president and called and spoke to a person named Erica at extension in customer service at length. She asked for my number, promised to call me back the following day. I repeated the number to her twice. I have yet to hear from her and I have left several messages.
I am a local business man and have dealt with all kinds of businesses in the last 32 years and I have got to say that these are the shadiest bunch I have dealt with in a long time. They will have use of my money for a month or longer because they could not deliver a product THEY sold me. I didn't even go in there to buy a computer but they sure painted a pretty picture so I bought it. What a bill of goods huh? I need to purchase a computer but they have my money so I can't. I have an expired rebate card and was told by a cashier at the Clawson Michigan store that I could call the number on the back of the card and get the card reactivated as there are still funds on the card.
I called the number and received a bunch of pre-scripted crap about how the card could not be reactivated. I will not be using staples for any promotional items unless they give it to me at the register. I'm the customer, why make me go through the hoops? Won't make that mistake again! On an Epson printer was purchased as a Christmas gift. Note exact store location on receipt. Shortly before Christmas it was opened and set up and at that time discovered it would not download apps necessary to use it.
Now this is Christmas folks. Picture was submitted for a limited time offer allowing a customer to purchase a protection plan within 30 days. When I asked them about this they replied That I could buy it but they still would not exchange it and that I would have to deal with Epson and that Epson may not comply.
Then I asked them for a phone to Epson. They refused to help me. This is unacceptable. If "staple cares" as indicated on their survey site, they would have helped out a faithful customer. I will not do business with them again and will not recommend them either. Glad to report that after submitting my complaint and backup documentation to Staples corporate, they agreed with my assessment of the issue and issued a refund.
They wrote back apologizing for the conduct of the store's general manager. I am raising my experience only for corporate on the issue and will keep my 1-star rating for the local establishment. Hopefully, the general manager is now working in a non-customer facing role in a position that doesn't require any thought or decision-making requirements.
I am a long time Staples customer until now. I went to return printer cartridges that had been exchanged previously. He was very rude, not even attempting to listen let alone hear the issue. Too bad Staples doesn't care about their customers. This will be the last purchase I ever make from Staples. I just called the delivery assembly to confirm that someone would show up today and was told: "Unfortunately we cannot send someone today".
I have filed for rebates several times. This item was shown on their website as "in stock" when I placed my order. I received an email confirmation as well as my order number.
I then received another email at am stating my order is delayed. Coverage starts from the day you subscribe. Accident coverage that begins on the day you subscribe — including protection from damage due to spills, drops and sudden impact.
All Other Electronics Protection is available for printers, tablets, mobile phones and most plug-in, orbattery-operated products. Furniture Protection Plans Protect your furniture investments from splits, chips and spills. Protection for chairs and all office furniture. Get answers from your peers along with millions of IT pros who visit Spiceworks. Staples Which of the following retains the information it's storing when the system power is turned off? Submit ».
Ghost Chili. Thanks A. Stringham Jun 30, at UTC. Now in regards the part about waiting til the 2 years is up, that's just standard. Jimmy T. This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. Brad Jun 30, at UTC.
MHunt This person is a verified professional. Set an alarm somewhere and forget about it for now, it'll be a nice surprise next March. Personally, I never buy the extra warranty, I find it to be a scam. If you buy on a credit card, that also offers coverage in a lot of cases. Assurant sucks, as does their customer service.
Believe me, I had to deal with them often. So that's that. Pure Capsaicin. Little Green Man This person is a verified professional.
LOL, wait. You bought the Staples protection plan, and you thought it was theft insurance? I wouldn't give you a refund either. LoJack for Laptops Standard 0. Brad Jul 2, at UTC. Tenacious B wrote: LOL, wait. Heatware: Ducky. Extended warranties are a waste of money period. I bought my extended warranty on my first laptop and two months before the third year expired, my computer completely fried motherboard failure?
I took it Also, I got a battery change out of it because my battery died two years in. But yeah, I don't know what type of experiences people have had. They are the only ones that devalue the amount you paid for a product. Staples doesn't have its own repair depot they outsource like everyone else does either they use BigTech, Nexicore or some other third party place where all these units go to be repaired.
Nope, any extended warranties sold by the likes of Futureshop, Best Buy, Staples or the retailers themselves are not worth the paper the receipt is printed on. On paper, they sound great because they always say that everything's covered and all you have to do is bring it in, they'll take a look and if they find a problem they'll fix it for you or replace the item free of charge, no fuss no muss.
That's the theory though.
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