Baristas also warm up and serve bakery items like croissants, muffins and banana bread. Baristas must be warm, welcoming and cheerful when welcoming customers and taking orders. Listening skills are important because guests often want their drinks made a certain way. Baristas also run the cash register, clear tables, restock supplies and clean equipment. Positions abound for cooks in the restaurant industry.
Many specialize in cooking a certain type of food using one preparation method. For example, broiler cooks grill, roast and broil meat, poultry and fish. They may stand at a carving station serving portions of prime rib, turkey or ham. Short order cooks commonly work in diners cooking eggs, pancakes, burgers and grilled cheese sandwiches.
Line cooks in a fast food restaurant cook hamburgers and fries. A pleasant personality is essential in this role. Responsibilities include promptly seating guests, providing menus, taking phone reservations and answering questions about wait times. Typical duties include greeting customers at their table, explaining daily specials, taking orders and serving food.
Throughout the meal, they stop by to offer drink refills and remove used dishes. A restaurant is like a puzzle. The aim of this article is to make you familiar with all the working positions within a restaurant, their duties and responsibilities.
That way you will find out what to expect from each and every one in your team, thus establishing efficient working processes and achieving higher customer satisfaction. By employing efficient self-ordering infrastructure , some restaurants manage to work with very small staff. But depending on your business model and the type of restaurant that you run, you may face the need of hiring more than 80 people on approximately 20 different positions.
That is why, in order to make the correct judgments about the staff needed for the efficient operation of your business, you should, first of all, find out what people on different restaurant positions are responsible for:.
This is the most important position within your business when it comes to the operational part. Consider them as the head of your restaurant. As the job position suggests, assistant managers are responsible for helping the general manager with the execution of his tasks. They are often responsible for dealing with the paperwork, handling the training programs, taking part in brainstorming activities, helping with the decision-making processes, etc.
When the general manager takes a day off, it is the Assistant who fills his position. If you aim at providing the best cuisine around town, then focus on finding the best executive chef out there. A good executive chef comes up with the meals on your menu. He also takes care of all cooking processes — from the preparation to the way it is served.
Hint: When defining the salary budget for your business, make sure to get familiar with the overtime pay regulations , so that you can keep your employees happy and comply with the law. This is basically the second most important position in the kitchen, after the executive chef.
Consider sous chefs as assistants to the main man. If the executive chef takes a day off, it is the sous chef that takes charge of the kitchen. Sous chefs must be experienced and with similar skill sets as the executive chefs.
Pastry chefs are responsible for the sweet treats in your menu. They develop recipes and prepares desserts such as cookies, cakes, souffles, crepes, mousses, etc. Consider hiring such if you have a big, casual restaurant. Otherwise, you may leave these duties to your other chefs, if they are experienced in pastry. This is basically the general manager of the kitchen. The duties, related to this position are focused on hiring and firing personnel, process management and optimization, inventory management, etc.
If there is only idea generation, the result will be a contentious, unruly group that is too divided to make up its mind. If there is too much emphasis on criticism of contributions and evaluation of ideas, the group may not come up with any new and innovative ideas to try. Maintaining a balance is the role of the group leader.
In an effective group, the purpose of the group takes precedence over the needs of individuals. When individuals place their needs ahead of those of the group, they act as a barrier to performance. These people can be classified as:. Good communication always leads to better cooperation. Communication that is honest and assertive tells the listener what you need.
It does not expect the listener to read between the lines. When appropriate, it also expresses feelings about the situation. When problems arise, honest communication allows them to be resolved in a mature way. When you deal with problems in an aggressive manner, the situation may appear to be resolved in your favour initially, but the other person will likely have hard feelings and resentments.
If you deal with problems by giving in to others even though you feel your position has some validity, or when you complain to others but not to the persons involved, you may also begin to feel resentments. Over time, hard feelings and resentments may continue to build over a series of small incidents. Leadership is important in a team.
A good supervisor is a leader who can bring the group together and build an environment in which the team can work together effectively. A leader acts as a:. A group leader does not have to perform all of these functions all of the time.
Some of the most effective leaders lead from behind. They lead the group unobtrusively, sharing the responsibilities and rewards of leadership. That does not mean that they do nothing. They value the contributions of others and share decision making. They also recognize when it is important to step in and take charge.
A successful leader has the ability to influence employees by making suggestions and guiding discussion. Every supervisor has legitimate power, which is the authority associated with being a boss.
In addition to this authority, effective leaders have a second type of power: the power to influence or persuade people. Influence is a very potent form of power Figure Employees may obey the requests of an authority, but they will go above and beyond the call of duty for someone with influence. Of course, a supervisor needs both authority and influence. If the supervisor has no authority to make decisions, he or she will be unable to create a climate in which work can be performed.
In turn, he or she will not enjoy the respect and acceptance that creates influence. Successful leaders combine a focus on task getting the job done with a commitment to helping employees achieve their personal goals.
Prospective dining room attendants can apply directly to hotels, restaurants, or cafeterias and answer want ads in the newspaper. The opening of new restaurants provides more opportunities for work. Individuals interested in working during the summer months only should apply to resorts well in advance of the tourist season. Dining room attendants may be promoted to other positions. They may become waiters or waitresses. If they are interested in preparing food, they may become kitchen helpers.
Because of the expansion of the restaurant business, a good worker will have many opportunities for job advancement.
Positions for dining room attendants are expected to grow about as fast as the average through There is one trend to note, however: although the number of restaurants is growing, waiters and waitresses are increasingly assuming the duties of dining room attendants.
Dining room attendants work at a fast pace and often under pressure. They have to perform a variety of tasks quickly and efficiently. Their surroundings are usually pleasant, well lighted, clean, and comfortable.
However, the area where they unload dirty dishes may be hot and noisy.
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